Lessons learned - payroll system

KCG carried out a review of a payroll system and uncovered a series of problems, including:

  • Very poor project management disciplines
  • A lack of on-site project and technical skills
  • A lack of clarity about the project roadmap
  • A lack of clarity on what key tasks were and who was responsible

The culture at the institution played a part in the lack of control over important project tasks, with senior operational management failing to take ownership during critical phases of projects.

All this combined results in significant delays to the project going live, with a number of target dates missed over an extended period. This led to excessive costs both before and after implementation. This also resulted in major functional problems and internal control deficiencies, even some time after the eventual go-live date.

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